: I discovered the outage while attempting to do routine maintenance, and emailed Ron. A new version of Perl had been installed, and a Perl module TextEditors required was deprecated and removed in the upgrade. When the module wasn't found, the site failed to load. : I thought the simplest solution was restoring the module, but a HostGator tech apparently discovered calling a different non-deprecated module would fix the problem, and adjusted the TextEditors code. : This sort of thing is not what I expect from a hosting service - in general, they just host, and whether the site works is the site owner's problem. I'm pleased and impressed. : --DMcCunney |
As yet, no site outages due to our hosting provider, www.hostgator.com. It has been quite solid since before November 2004 (I'm not entirely sure I know when this site was created.)
On 6/8/2015-6/9/2015, we had an outage due to the upgrade of the Perl CGI.PM module used by our wiki software. Special thanks to Gordon L at Hostgator who went above and beyond to offer a fix for the code. We were down about a day.